FAQs & Troubleshooting
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289 Results
- 1How do I clean white or black spots on printed documents?
- 2Load paper.
- 3What driver package format is supported by my Linux distribution?
- 4The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 5Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 6How can I find out the current network configuration?
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 8"Paper Jam Rear" error appears on the LCD.
- 9What is Distinctive Ring and how do I program it?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Load envelopes, labels, or thick paper into the manual feed slot.
- 12I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.
- 14Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 15How do I factory reset the Network Card?
- 16How can I find out the current network configuration?
- 17Protect your Brother machine against unauthorised access over the network
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 20Can I print from or scan to an iPhone, iPod Touch or iPad?
- 21When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 22I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using".
- 23Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 24I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 25When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 26Which E-mail packages are compatible with ControlCenter3?
- 27How do I set up an answering machine (TAD) to work on the same line as my Brother machine?
- 28Can I print using the IPP protocol on Windows XP?
- 29I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 30What are the settings in the Scanner window used for on an Apple Mac?
- 31When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33How to identify your Operating System (OS).
- 34I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36I cannot print from my computer via network. (For Windows)
- 37The printer status is Offline or Paused.
- 38Can I set my Brother machine to forward the faxes I receive to another location?
- 39Scan to Email does not work with Outlook2003 or Outlook2007. (For ControlCenter3 Users)
- 40When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond.
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42Can I transfer faxes in the MFC's memory to the PC?
- 43How can I clear the "Drum Error" or the "Dust on Drum" error message on the LCD?
- 44How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 45The link icon for Outlook Express is not displayed in PaperPort®.
- 46The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 47Using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49I want to use a name from my Windows® NT4/2000/XP address book to send a FAX. The address book is stored on a network share and when I try to access the address book it will not open.
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)