FAQs & Troubleshooting
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284 Results
- 1The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Can I print from or scan to an iPhone, iPod Touch or iPad?
- 4Can I print from or scan to an Android™ Smartphone?
- 5Scan and save a document in PDF format (Scan to File)
- 6The printer status is Offline or Paused.
- 7How do I know which side up my photo paper should be in the tray?
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9Locate files scanned with ControlCenter2 (For Macintosh)
- 10What driver package format is supported by my Linux distribution?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"
- 13I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Can I use voice mail on the same line as my Brother machine?
- 15What is Distinctive Ring and how do I program it?
- 16I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".
- 19I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 20Change the printer driver settings (Windows / macOS)
- 21I cannot print using my Brother machine on a wired network. (Windows / macOS)
- 22Can I set my Brother machine to forward the faxes I receive to another location?
- 23When I click on any button in Control Center 2.0 the program crashes or freezes using Mac OS X.
- 24I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 25What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 26I'm using Mac OS X 10.5 or greater and I'm getting an error messages when I try to print.
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®
- 28How to identify your Operating System (OS).
- 29How do I configure a cover page for PC-FAX?
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31Scan multiple pages into one file instead of each scan being saved as a separate file.
- 32Can I print using only the black ink cartridge when the Colour cartridges have run out?
- 33Can third party ink be used to refill the ink cartridges?
- 34When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36When I try to print thin colour borders in Microsoft Excel, the borders are printed in black.
- 37When scanning to OCR from Brother ControlCenter3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 38Can I confirm that the FAX was sent correctly?
- 39Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 40I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot.
- 41Can I still receive faxes or calls when the machine is switched off?
- 42I'm using Macintosh. What is the PreScan option used for?
- 43I cannot install Brother drivers on Debian 10 (Linux)
- 44I'm using Mac OS X 10.4 / 10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45One or more of my colours are not printing.
- 46When I print, the pages are smudged with ink. What should I do?
- 47Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 48I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver, using Windows XP Professional x64 Edition/ Windows Vista™ 64-bit edition.
- 49I cannot feed the paper from the Photo Paper Tray.
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?