FAQs & Troubleshooting
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198 Results
- 1Can I print from or scan to an iPhone, iPod Touch or iPad?
- 2The error message "No Supported Devices Found" appears in Brother iPrint&Scan (mobile device).
- 3I cannot install Brother drivers on Debian 10 (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 6How to identify your Operating System (OS).
- 7Scan and save a document in PDF format (Scan to File)
- 8Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 9When I try to install the Full Windows Vista™.Driver & Software Package I receive the error message "Unhandled Exception".
- 10Can I print from or scan to an Android™ Smartphone?
- 11How do I load 10 x 15 Glossy paper into my machine?
- 12Install the built-in drivers (For Windows 8 and Windows 10)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Change the printer driver settings (Windows / macOS)
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16How do I load paper?
- 17In Windows®, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 18Is my machine compatible with Windows Vista™?
- 19Is there a way to view how much ink is remaining?
- 20I cannot install / uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 21How do I know which side up my photo paper should be in the tray?
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24Change the user interface of ControlCenter3
- 25One or more of my colours are not printing.
- 26Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 27The LCD displays an error code (number). What does it mean?
- 28I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 31I installed scan-key-tool, but it does not work. (Linux)
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33Windows 10 Support Information
- 34I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 35Windows 7 Support Information
- 36I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 37Why can't I print when an ink cartridge is empty?
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39Open the Status Monitor
- 40"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 41When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer.
- 42Scan a document from a Windows XP application
- 43How do I re-install the drivers?
- 44How do I replace the Ink Cartridge?
- 45Scan using XSane or GIMP (Linux)
- 46I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 47When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 48Command List of brscan. (Linux)
- 49Delete a network scanner entry. (Linux)
- 50Pre-Required Procedures (Linux)