FAQs & Troubleshooting
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383 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Paper Jam
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 9No Paper Fed
- 10How do I factory reset the network settings?
- 11How do I load paper?
- 12Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 13One or more of my colors are not printing (blank).
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16When I print, the pages are smudged with ink.
- 17I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 18Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 19Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 20Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 21Ink Low
- 22Where can I get FaceFilter Studio and what can I do with this application?
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 25Connect your Brother machine to your mobile device via a wireless router or access point.
- 26Combine multiple scanned documents into a single file with PaperPort™
- 27I cannot find some option in the Printing preferences. (For Windows)
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30Can I print from or scan to Android™ Smartphone?
- 31Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 34Load A3 or ledger paper and program my Brother machine to print on it.
- 35Change the quality of the faxes I send.
- 36How do I know which side up my photo paper should be in the tray?
- 37The printer status is Offline or Paused.
- 38Document Jam
- 39Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41"Offline" appears on the Status Monitor.
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44I cannot print using my Brother machine on a wireless network (Windows)
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46I cannot make borderless prints.
- 47Ink Absorber Full
- 48Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 49Set up my Brother machine to forward the received faxes to another location.
- 50Cover is Open