FAQs & Troubleshooting
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386 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Paper Jam (With Video Instructions)
- 5Load paper in the paper tray.
- 6I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 9Improve poor print quality.
- 10Replace Ink
- 11"Offline" appears on the Status Monitor.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13What driver package format is supported by my Linux distribution?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18The printer status is Offline or Paused.
- 19Use voice mail on the same line as my Brother machine.
- 20I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 21I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 22Ink Absorber Full
- 23Cannot Detect
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 26The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 27Change the number of times my Brother machine rings before it answers.
- 28One or more of my colors are not printing (blank).
- 29Wireless setup is requesting a WPS PIN to complete the setup
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Paper tray not detected
- 32Cannot Detect Ink Volume
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 35Ink Low
- 36Print using only the black ink cartridge when the Color cartridges have run out.
- 37Forward a fax to another fax machine when my machine has a mechanical problem.
- 38Scan and save a document in PDF format for Windows (Scan to File)
- 39I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 40Cannot print after a Windows 10 update (June 2020)
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42Connect your Brother machine to your mobile device via a wireless router or access point.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44The scanner cover support has come off. (With Video Instructions)
- 45How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 46When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Load photo paper into my machine.
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull