FAQs & Troubleshooting
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366 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Load paper in the paper tray
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Replace Parts
- 8Combine multiple scanned documents into a single file with PaperPort™
- 9What is Brother iPrint&Scan?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12Can I print from or scan to Android™ Smartphone?
- 13Document Jam
- 14Replace Belt
- 15No Paper
- 16What driver package format is supported by my Linux distribution?
- 17Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 18Offset image
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Toner scatter or toner stain
- 21Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 22White streaks or bands down the page
- 23Replace Toner
- 24All one color
- 25When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Curled or wavy
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 30Color misregistration
- 31Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 32Poor fixing
- 33Colored lines across the page
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35White spots or hollow print
- 36I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Adjust color settings by using the custom setting in the printer driver
- 40The printer status is Offline or Paused.
- 41Uneven density appears periodically across the page.
- 42Replace WT Box
- 43Jam Rear
- 44Jam Tray 1 / Jam Tray 2
- 45Jam MP Tray
- 46Replace Drum
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 49Tray 2 Error
- 50Drum Error (Drum!)