FAQs & Troubleshooting
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338 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Can I print from or scan to Android™ Smartphone?
- 7Scan and save a document in PDF format (Scan to File)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Scan from the Brother iPrint&Scan application using Windows Phone.
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12Adjust color settings by using the custom setting in the printer driver
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15Printouts have wrinkles.
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 18Tips for copy/scanning and preventing document jams
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20The image is ghosted.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Protect your Brother machine against unauthorised access over the network
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25What kind of memory can I use?
- 26Colors are light or unclear on the whole page.
- 27Replace the toner cartridge
- 28Vertical colored streaks or bands appear on the page.
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33I am asked to enter a password when starting the Remote Setup application. What is the password?
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 35How do I replace the waste toner box?
- 36What can happen if the wrong paper is used in your machine.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Can I use voice mail on the same line as my Brother machine?
- 40Printouts have toner scatter or toner stain.
- 41White streaks or bands appear down the page.
- 42Colored lines appear across the page.
- 43How do I turn off/on the Toner Save Mode?
- 44White spots or hollow print appears.
- 45Nothing is printed on the page or some colors are missing.
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 49When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 50Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?