FAQs & Troubleshooting
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331 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Wrinkles or creases
- 3How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is Brother iPrint&Scan?
- 6Which E-mail packages are compatible with ControlCenter3?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The printer status is Offline or Paused.
- 9Hollow print
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12White lines down the page
- 13Gray background
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Can I use voice mail on the same line as my Brother machine?
- 17Toner specks
- 18Line across the page
- 19Ghost
- 20All black
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Can I print from or scan to Android™ Smartphone?
- 23White lines across the page
- 24Pre-Required Procedures (Linux)
- 25How to load numbered checks or forms in the paper tray?
- 26White spots or black spots at 3.7 in. (94 mm) intervals
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 28How to identify your Operating System (OS).
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36How do I clear the message "Document Jam" from the LCD display?
- 37Black toner marks across the page
- 38Faint
- 39Black lines down the page
- 40Cannot print after a Windows 10 update (June 2020)
- 41How do I make my copied images look sharper and more vivid?
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43I'm using Macintosh. What is the PreScan option used for?
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49I cannot send a fax using PC-FAX (Windows 10)
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.