FAQs & Troubleshooting
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291 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 3Can I print from or scan to Android™ Smartphone?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6The printer status is Offline or Paused.
- 7What is Brother iPrint&Scan?
- 8Scan and save a document in PDF format (Scan to File)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 20What driver package format is supported by my Linux distribution?
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25Can I use voice mail on the same line as my Brother machine?
- 26Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 27How do I improve the copy or fax quality?
- 28I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30How do I print an envelope from my computer?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38Delete print jobs from the print queue.
- 39Use the Universal Printer Driver for PCL
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 42I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 43When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 45Cannot print after a Windows 10 update (June 2020)
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 49Change the printer driver settings (Windows/macOS)
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)