FAQs & Troubleshooting
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319 Results
- 1Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Scan and save a document in PDF format (Scan to File)
- 5Hollow print
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7The printer status is Offline or Paused.
- 8Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 9Wrinkles or creases
- 10Black toner marks across the page
- 11Delete print jobs from the print queue.
- 12Pre-Required Procedures (Linux)
- 13All black
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 16Can I use voice mail on the same line as my Brother machine?
- 17Toner specks
- 18Line across the page
- 19Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 20What driver package format is supported by my Linux distribution?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22White lines across the page
- 23Black lines down the page
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26Locate files scanned with ControlCenter3 (For Windows)
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28What is the BRAdmin Professional software used for?
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30Configure and use the Scan Key Tool (Linux)
- 31What is Brother iPrint&Scan?
- 32I keep getting the error message "Authenticate Err (Authentication error)".
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Change the printer driver settings (Windows/macOS)
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 38Can I print from DOS applications?
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40Print on labels and envelopes from the MP tray.
- 41Ghost
- 42Verify if the Brother machine has a dial tone
- 43The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Use the Universal Printer Driver for PCL
- 47I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 48Remotely access my Brother machine to forward my faxes to another machine.
- 49Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 50When I try to send a fax the message "FAX # Restricted" appears on the display.