FAQs & Troubleshooting
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287 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3What driver package format is supported by my Linux distribution?
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 5How do I clean white or black spots on printed documents?
- 6Load envelopes, labels, or thick paper into the manual feed slot.
- 7How can I improve poor print quality ?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Does NC-2200w work with Windows Vista?
- 11Scan and save a document in PDF format (Scan to File)
- 12Delete print jobs from the print queue.
- 13What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 17Can I confirm that the FAX was sent correctly?
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19Which E-mail packages are compatible with ControlCenter3?
- 20I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 21How can I forward a fax to another fax machine when the FAX/MFC has a mechanical problem?
- 22Printing on thick paper or transparencies.
- 23The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 24What is the BRAdmin Professional software used for?
- 25Load paper.
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 29When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 30When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 31"Paper Jam Inside" error appears on the LCD. What should I do?
- 32Can I print using the IPP protocol on Windows XP?
- 33Change the printer driver settings (Windows/macOS)
- 34The printer status is Offline or Paused.
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 37Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 38Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 39My Brother machine misfeeds paper.
- 40How do I check if the MFC has faxes in its memory when it has a mechanical problem?
- 41What are the recommended specifications for the paper I should use on my product?
- 42"Paper Jam Tray" error appears on the LCD. What should I do?
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45Cannot print after a Windows 10 update (June 2020)
- 46Uninstall the scanner driver. (Linux)
- 47The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 48How to identify your Operating System (OS).
- 49"No response" error message appears, when updating the firmware. What should I do?
- 50Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)