FAQs & Troubleshooting
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348 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2How can I print, fax, copy and scan using A3/Ledger size paper?
- 3Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 4Delete print jobs from the print queue.
- 5Change the printer driver settings (Windows/macOS)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8What is Brother iPrint&Scan?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Can I print from or scan to Android™ Smartphone?
- 14Load paper in the paper tray
- 15When I print, the pages are smudged with ink. What should I do?
- 16The printer status is Offline or Paused.
- 17How do I load envelopes into my machine?
- 18How do I load paper in paper tray#2?
- 19Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 24Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 25Scan and save a document in PDF format (Scan to File)
- 26Replace Ink
- 27Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Print a web page from iPrint&Scan when using an Android™ mobile device.
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 33How many times will my Brother machine automatically redial a busy number?
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 36Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 37When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 38When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Enable the Brother machine's network interface.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 46Print the Network Configuration List
- 47Open the "Scanners and Cameras" and Properties.
- 48Can I transfer faxes to the PC when my machine has a mechanical problem?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.