FAQs & Troubleshooting
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328 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 4The printer status is Offline or Paused.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What is Brother iPrint&Scan?
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10When I print, the pages are smudged with ink. What should I do?
- 11I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Load paper in the paper tray
- 16Scan and save a document in PDF format (Scan to File)
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18One or more of my colors are not printing (blank). What can I do?
- 19Can I transfer faxes to the PC when my machine has a mechanical problem?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Replace Ink
- 25How do I load envelopes into my machine?
- 26Delete print jobs from the print queue.
- 27I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 28When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 32Can I print from or scan to Android™ Smartphone?
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 39The print speed is very slow when I use XML Paper Specification Printer Driver.
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Change the printer driver settings (Windows/macOS)
- 42When I print photos, the color quality is not good.
- 43Create or view a XML Paper Specification document
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45I'm using Macintosh. What is the PreScan option used for?
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Pre-Required Procedures (Linux)
- 48How do I know which side up my photo paper should be in the tray?
- 49I cannot print over a network using the XML Paper Specification Printer Driver.
- 50Can I use voice mail on the same line as my Brother machine?