FAQs & Troubleshooting
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281 Results
- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 3Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 4Can I print from or scan to Android™ Smartphone?
- 5Functions supported in the Windows 7 built-in drivers
- 6Scan and save a document in PDF format (Scan to File)
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8Does NC-2200w work with Windows Vista?
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11Clear the paper jam or printer jam.
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Uninstall printer drivers (Linux)
- 14ControlCenter3 displays a blank screen at startup (Windows)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Discover the MAC address of the Brother network card
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19How do I clear Machine Error 46?
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 22When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 23When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 24I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26How do I factory reset the print server?
- 27My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 28Why can't I print when an ink cartridge is empty?
- 29How do I know the current network configuration?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34Pre-Required Procedures (Linux)
- 35Verify the Brother machine connected to the Wired Network (For Macintosh)
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37I cannot print from my computer via USB.
- 38How do I adjust the number of times my Brother machine rings before it answers?
- 39The printer status is Offline or Paused.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 42I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 43I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 44One or more of my colors are not printing (blank). What can I do?
- 45I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 46When I print, the pages are smudged with ink. What should I do?
- 47I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 48Cannot print after a Windows 10 update (June 2020)
- 49Print command (LPR) (Linux)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)