FAQs & Troubleshooting
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282 Results
- 1Can I print a report that will show all of my Speed Dial and Group numbers?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5How do I replace the Ink Cartridge?
- 6Can I print from or scan to Android™ Smartphone?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The printer status is Offline or Paused.
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11Can I use voice mail on the same line as my Brother machine?
- 12One or more of my colors are not printing (blank). What can I do?
- 13I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 14How do I load paper?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16How do I know which side up my photo paper should be in the tray?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19What kind of Media Adapter can I use?
- 20When I print, the pages are smudged with ink. What should I do?
- 21I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 22How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25Uninstall the drivers. (Mac OS X 10.5)
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Pre-Required Procedures (Linux)
- 28How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 31Can I print using only the black ink cartridge when the Color cartridges have run out?
- 32I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 33Can third party ink be used to refill the ink cartridges?
- 34I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 35Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 36What is Distinctive Ring and how do I program it?
- 37Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 38I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 39What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 40I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 41What is the BRAdmin Professional software used for?
- 42I'm using Macintosh. What is the PreScan option used for?
- 43I cannot make borderless prints.
- 44Locate files scanned with ControlCenter3 (For Windows)
- 45Configure a cover page for PC-FAX.
- 46I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 47Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 48The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?