FAQs & Troubleshooting
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187 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 6Pre-Required Procedures (Linux)
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 10What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 11Why doesn't the machine answer when receiving a call?
- 12Delete print jobs from the print queue.
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 14When trying to print from Mac OS® X the print queue is stopped.
- 15I'm using Macintosh. What is the PreScan option used for?
- 16How to identify your Operating System (OS).
- 17Change the printer driver settings (Windows/macOS)
- 18I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Cannot print after a Windows 10 update (June 2020)
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 22The printer status is Offline or Paused.
- 23When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27Functions supported in the Windows 7 built-in drivers
- 28When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30My FAX/MFC will not Dial. Why?
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34Why can't I print when an ink cartridge is empty?
- 35What driver package format is supported by my Linux distribution?
- 36How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 37I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 38Uninstall printer drivers (Linux)
- 39Windows 10 Support Information
- 40Open the Control Panel (For Windows)
- 41My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 42I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 43The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 44The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 45I'm using Macintosh®. What are the settings in the Scanner window used for?
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 48When I print images, the quality is not good (Linux)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Scan using XSane or GIMP (Linux)