FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Can I use voice mail on the same line as my Brother machine?
- 4I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6Pre-Required Procedures (Linux)
- 7Can I print from or scan to Android™ Smartphone?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10One or more of my colors are not printing (blank). What can I do?
- 11Can I print using only the black ink cartridge when the Color cartridges have run out?
- 12How do I know which side up my photo paper should be in the tray?
- 13How do I clear Machine Error 46?
- 14Scan and save a document in PDF format (Scan to File)
- 15How do I load 10 x 15 Glossy paper into my machine?
- 16Is my Brother machine compatible with Windows Vista?
- 17When I print, the pages are smudged with ink. What should I do?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19Can I use AirPrint with my Brother machine?
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26Which E-mail packages are compatible with ControlCenter3?
- 27How do I clear the message "PAPER JAM" from the display?
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29Delete print jobs from the print queue.
- 30The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 31The edge of glossy paper is smudged.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36Can I print a report that will show all of my Speed Dial and Group numbers?
- 37Where can I get FaceFilter Studio and what can I do with this application?
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40Can I confirm that the FAX was sent correctly?
- 41I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42I'm using Macintosh. What is the PreScan option used for?
- 43Why can't I print when an ink cartridge is empty?
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot print from my computer via USB.
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 48"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 49What is Distinctive Ring and how do I program it?
- 50Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?