FAQs & Troubleshooting
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243 Results
- 1What driver package format is supported by my Linux distribution?
- 2ControlCenter3 displays a blank screen at startup (Windows)
- 3How do I load paper?
- 4Scan and save a document in PDF format (Scan to File)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Pre-Required Procedures (Linux)
- 7How do I load 10 x 15 Glossy paper into my machine?
- 8How do I clear Machine Error 46?
- 9When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 10Delete print jobs from the print queue.
- 11Where is the USB port on the machine?
- 12Can I print from or scan to Android™ Smartphone?
- 13Can I print a report that will show all of my Speed Dial and Group numbers?
- 14How do I clear the message "PAPER JAM" from the display?
- 15How to scan a document from a Windows application?
- 16The printer status is Offline or Paused.
- 17When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 18One or more of my colors are not printing (blank). What can I do?
- 19I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 20When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 21How to identify your Operating System (OS).
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23Configure a cover page for PC-FAX.
- 24Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 25"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27When I scan a document using ControlCenter, the scanned file size is too big.
- 28When I print, the pages are smudged with ink. What should I do?
- 29When I print images, the quality is not good (Linux)
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Can third party ink be used to refill the ink cartridges?
- 33What is Distinctive Ring and how do I program it?
- 34Is there a way to view how much ink is remaining?
- 35What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 36Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 37I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 38I cannot scan via USB. (Mac OS X)
- 39I cannot pull the paper tray out of my machine. What can I do?
- 40Change the user interface of ControlCenter3
- 41"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 42Where can I find my Brother machine's serial number?
- 43Improve poor print quality.
- 44I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 45The downloaded driver's name is different from my machine's name. (Linux)
- 46Locate files scanned with ControlCenter3 (For Windows)
- 47The edge of glossy paper is smudged.
- 48I cannot print from my computer via USB.
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.