FAQs & Troubleshooting
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272 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2One or more of my colors are not printing (blank). What can I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5What driver package format is supported by my Linux distribution?
- 6How to identify your Operating System (OS).
- 7Scan and save a document in PDF format (Scan to File)
- 8Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 17I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19Check the IP addresses of your PC and the Brother machine
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23How to scan a document from a Windows application?
- 24Cannot print after a Windows 10 update (June 2020)
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26Delete print jobs from the print queue.
- 27The printer status is Offline or Paused.
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Can third party ink be used to refill the ink cartridges?
- 30Can I still receive faxes or calls when the machine is switched off?
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32Pre-Required Procedures (Linux)
- 33Can I print from or scan to Android™ Smartphone?
- 34How do I clear Machine Error 46?
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 37I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 38Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 39I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 40Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 41I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 42When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 43How do I clean the Scanner to improve the copy or fax quality?
- 44When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 45I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 46Paper size settings are unavailable when I print from OpenOffice (Linux)
- 47When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 48Send a fax using PC-FAX with LPD/LPRng (Linux)
- 49I can print but cannot scan via network. (For Macintosh)
- 50I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
