FAQs & Troubleshooting
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169 Results
- 1What is Brother iPrint&Scan?
- 2What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 3Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is the printable area per page?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7What is the BRAdmin Professional software used for?
- 8What are the expected yields of the consumables?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The printer status is Offline or Paused.
- 11Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15How to identify your Operating System (OS).
- 16Can I print from or scan to Android™ Smartphone?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 19Printouts have a curl or wave.
- 20The printed letters are slanted, positioned incorrectly.
- 21The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 22I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 23What is a "Generic PCL Driver"?
- 24Printouts (envelopes) have creases.
- 25Can I use non-Brother or third party supplies with the Brother machine?
- 26What can happen if the wrong paper is used in your machine.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Windows 7 Support Information
- 29There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 30Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 31Delete print jobs from the print queue.
- 32Open the Control Panel (For Windows)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35Can I print from DOS applications?
- 36Replace the drum unit.
- 37The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 40I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 41The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 42How do I install additional memory?
- 43Use the Network Connection Repair Tool (Windows)
- 44My Brother machine makes repeated clicking noises when I try to print.
- 45Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 46The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 47White spots appear in areas of dense black printing.
- 48I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50Print a web page from iPrint&Scan when using an Android™ mobile device.