FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 5What is the printable area per page?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What is a "Generic PCL Driver"?
- 8I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 9Can I print from DOS applications?
- 10What driver package format is supported by my Linux distribution?
- 11Printouts have a curl or wave.
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Cannot print after a Windows 10 update (June 2020)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16The printer status is Offline or Paused.
- 17How do I install the Optional Tray Unit?
- 18What is the recommended paper?
- 19Can I print from or scan to Android™ Smartphone?
- 20The printer prints unexpectedly or it prints garbage.
- 21When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 22Printouts (envelopes) have creases.
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24The paper is skewed when it's printed.
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 27How can I change the printer settings?
- 28What can happen if the wrong paper is used in your machine.
- 29What are the expected yields of the consumables?
- 30Delete print jobs from the print queue.
- 31Open the Control Panel (For Windows)
- 32The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35The printed letters are slanted, positioned incorrectly.
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 38Pre-Required Procedures (Linux)
- 39I cannot print from my computer via USB.
- 40White lines appear across the page.
- 41I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 42I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 46The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 47Print a Printer Settings page.
- 48What kind of paper can I use?
- 49What kind of memory can I use?
- 50How do I install additional memory?