FAQs & Troubleshooting
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139 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 4I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 5I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7Uninstall the printer drivers (For Windows)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10Uninstall the drivers. (Mac OS X 10.5)
- 11Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Can I print from or scan to Android™ Smartphone?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Printouts have wrinkles or creases.
- 17What is the printable area per page?
- 18Delete print jobs from the print queue.
- 19How to identify your Operating System (OS).
- 20Change the printer driver settings (Windows/macOS)
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 23Can I print from DOS applications?
- 24I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 25What can happen if the wrong paper is used in your machine.
- 26What are the expected yields of the consumables?
- 27What is the BRAdmin Professional software used for?
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29What is the Network Shared printing?
- 30I cannot print from my computer via USB.
- 31Does NC-2200w work with Windows Vista?
- 32Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 33I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 39The driver installation finished successfully but I cannot print. (Linux)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42Functions supported in the Windows 7 built-in drivers
- 43Windows 7 Support Information
- 44There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 45I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 46What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 47The printer makes a grinding or clicking sound.
- 48What kind of memory can I use?
- 49Printouts have a curl or wave.
- 50What is UPnP and SSDP?