FAQs & Troubleshooting
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170 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Adjust color settings by using the custom setting in the printer driver
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 5The printer status is Offline or Paused.
- 6How do I replace the Waste toner box?
- 7"JAM REAR" error appears on the LCD. What should I do?
- 8Can I print on transparencies e.g. for overhead projectors?
- 9Can I use AirPrint with my Brother machine?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14What is the BRAdmin Professional software used for?
- 15What kind of memory can I use?
- 16What can happen if the wrong paper is used in your machine.
- 17Print on both sides of the paper.
- 18Is my Brother machine compatible with Windows Vista?
- 19"JAM MP TRAY" error appears on the LCD. What should I do?
- 20What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Can I print from or scan to Android™ Smartphone?
- 23The paper is skewed when it's printed.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 25What kind of paper can I use?
- 26"JAM INSIDE" error appears on the LCD. What should I do?
- 27"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 28Replace the drum unit.
- 29What are the expected yields of the consumables?
- 30How do I replace the Belt Unit?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Delete print jobs from the print queue.
- 33I still receive the error message "Replace Drums", "Replace Drum(X)", "Drum End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 34How do I improve the color density? (Print Calibration)
- 35When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39The color of printouts are not what I expected.
- 40Printouts have a curl or wave.
- 41What is the unprintable area per page?
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44Cannot print after a Windows 10 update (June 2020)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46How to identify your Operating System (OS).
- 47Windows 7 Support Information
- 48I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 49Can I print from DOS applications?
- 50What is the recommended paper?