FAQs & Troubleshooting
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149 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The printer status is Offline or Paused.
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7Change the printer driver settings (Windows/macOS)
- 8What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 9How to identify your Operating System (OS).
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11What is the BRAdmin Professional software used for?
- 12Functions supported in the Windows 7 built-in drivers
- 13I want to change the paper tray and paper size settings from the printer driver. How can I do?
- 14Delete print jobs from the print queue.
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18Can I print from or scan to Android™ Smartphone?
- 19What kind of envelopes should I avoid?
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21"JAM: B" error appears on the LCD. What should I do?
- 22The machine does not print anything.
- 23"JAM: E" error appears on the LCD. What should I do?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 26Can I print using the IPP protocol on Windows XP?
- 27What is the recommended paper?
- 28What driver package format is supported by my Linux distribution?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30"Jam: Z" error appears on the LCD. What should I do?
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32What can happen if the wrong paper is used in your machine.
- 33What kind of memory can I use?
- 34When trying to print from Mac OS® X the print queue is stopped.
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot print from Mac OS X.
- 37"Jam: R" error appears on the LCD. What should I do?
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 39What is a "Generic PCL Driver"?
- 40"JAM: C" error appears on the LCD. What should I do?
- 41What are the expected yields of the consumables?
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 43"Jam: Y" error appears on the LCD. What should I do?
- 44Can I print from DOS applications?
- 45How do I check the driver version in Windows® (PCL Printer Driver)?
- 46"JAM: D" error appears on the LCD. What should I do?
- 47When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 48What kind of options does this printer use?
- 49Windows 7 Support Information
- 50Open the Control Panel (For Windows)