FAQs & Troubleshooting
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154 Results
- 1The machine does not print anything.
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Does NC-2200w work with Windows Vista?
- 5How can I change the IP address?
- 6How to identify your Operating System (OS).
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9What is the BROWNIE software?
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The Drum LED is still lit even after replacing the old drum unit with a new one. What can I do?
- 13How do I perform a factory reset?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The printer status is Offline or Paused.
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17How do I monitor the status of the printer?
- 18How can I change the IP address using the ARP and PING commands?
- 19Can I print from DOS applications?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Cannot print after a Windows 10 update (June 2020)
- 22I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 23What kind of envelopes should I avoid?
- 24I cannot print from Mac OS X.
- 25What kind of USB cable should I use?
- 26Paper jam occurs at the Paper Tray or paper cannot be fed from the Paper Tray.
- 27What do the LED indications mean?
- 28How do I install additional memory?
- 29Delete print jobs from the print queue.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31What kind of labels and transparencies can I use?
- 32The printer prints unexpectedly or it prints garbage.
- 33Why are the ready and alarm lights blinking?
- 34I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 35What kind of memory can I use?
- 36Printouts have a curl or wave.
- 37Can I use non-Brother or third party supplies with the Brother machine?
- 38When trying to print from Mac OS® X the print queue is stopped.
- 39Functions supported in the Windows 7 built-in drivers
- 40The paper is skewed when it's printed.
- 41My Brother machine misfeeds paper.
- 42What can happen if the wrong paper is used in your machine.
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 45How do I clear paper jams?
- 46The printed letters are slanted, positioned incorrectly.
- 47What is a Print Server?
- 48I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 49Install the built-in drivers (For Windows 8 and Windows 10)
- 50Can I print from or scan to Android™ Smartphone?