FAQs & Troubleshooting
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267 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I print from or scan to Android™ Smartphone?
- 4What is Brother iPrint&Scan?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Scan from the Brother iPrint&Scan application using Windows Phone.
- 11Scan and save a document in PDF format (Scan to File)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Print on plain paper or bond paper from the Manual feed slot
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19Adjust color settings by using the custom setting in the printer driver
- 20Turn the Toner Save Mode on or off.
- 21Printouts have wrinkles.
- 22A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 23The printer status is Offline or Paused.
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26How to identify your Operating System (OS).
- 27What driver package format is supported by my Linux distribution?
- 28Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 29Locate files scanned with ControlCenter2 (For Macintosh)
- 30Carry out calibration to improve the color density
- 31Print on envelopes, labels or thick paper from the Manual feed slot
- 32Cannot print after a Windows 10 update (June 2020)
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Drum Error (Drum!)
- 35Jam Tray
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37Printouts are curled or wavy.
- 38Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 39Reset the network settings to the factory default (video instructions).
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 42I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45Document Jam
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Can I print from DOS applications?
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Which E-mail packages are compatible with ControlCenter3?