FAQs & Troubleshooting
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211 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3How to identify your Operating System (OS).
- 4Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 5What driver package format is supported by my Linux distribution?
- 6Wrinkles or creases
- 7Is my Brother machine compatible with Windows Vista?
- 8How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Pre-Required Procedures (Linux)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 13Can I use AirPrint with my Brother machine?
- 14I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 15I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 16When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18How do I clear the message "Document Jam" from the LCD display?
- 19Ghost
- 20Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 21Delete print jobs from the print queue.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Line across the page
- 24Gray background
- 25Faint
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27How to load numbered checks or forms in the paper tray?
- 28How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 29Locate files scanned with ControlCenter3 (For Windows)
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 32When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 33Toner specks
- 34How do I clean the scanner to improve the copy or fax quality?
- 35Can I print from DOS applications?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37Black lines down the page
- 38I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 39I want to print using CUPS while keeping SELinux enabled. (Linux)
- 40The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42Print command (LPR) (Linux)
- 43All print jobs are aborted and nothing is printed. (Linux)
- 44When printing with monochrome laser printer, the print position shifts. (Linux)
- 45Uninstall printer drivers (Linux)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Download a file from the "Downloads" section and save it to Windows 8 computer.
- 48What is the difference between the toner cartridge and the drum unit?
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Can I print from or scan to Android™ Smartphone?