FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4Scan and save a document in PDF format (Scan to File)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 9Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Can I print from or scan to Android™ Smartphone?
- 22I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24How to identify your Operating System (OS).
- 25Locate files scanned with ControlCenter3 (For Windows)
- 26Change the printer driver settings (Windows/macOS)
- 27I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 28When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 29How do I load paper?
- 30I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 34When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 35The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 38I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 39My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 40I'm using Macintosh. What is the PreScan option used for?
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43The edge of glossy paper is smudged.
- 44Why can't I print when an ink cartridge is empty?
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46I cannot print from my computer via USB.
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48What driver package format is supported by my Linux distribution?
- 49I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.