FAQs & Troubleshooting
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130 Results
- 1Turn the Toner Save mode on or off
- 2Replace Toner
- 3Jam Tray
- 4Replace Drum
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Delete print jobs from the print queue.
- 7Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Cover is Open
- 10Scan and save a document in PDF format for Windows (Scan to File)
- 11What is Toner Continue Mode?
- 12Unable to Scan / Scan Unable
- 13The printer status is Offline or Paused.
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15Scan a document and e-mail it as an attachment. (For Windows)
- 16Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 17Cartridge Error
- 18No Paper
- 19Black lines down the page
- 20I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25How to identify your Operating System (OS).
- 26Can I print from or scan to Android™ Smartphone?
- 27Change the printer driver settings (Windows/macOS)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 30I installed scan-key-tool, but it does not work. (Linux)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 32A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 33Is my Brother machine compatible with third party print servers?
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Configure the Scan to Email Feature (Linux)
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38Can I use AirPrint with my Brother machine?
- 39Print Unable or Print Unable XX
- 40Fuser Error or Self-Diagnostic
- 41I cannot scan via USB. (Mac OS X)
- 42Check the remaining life of my Brother machine's drum.
- 43Toner Low
- 44Drum End Soon
- 45What is the "Station ID" and how do I set it?
- 46How to scan a document from a Windows application?
- 47"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49What is the difference between the toner cartridge and the drum unit?
- 50Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine