FAQs & Troubleshooting
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208 Results
- 1Cannot print after a Windows 10 update (June 2020)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Scan and save a document in PDF format (Scan to File)
- 4Replace Ink
- 5What driver package format is supported by my Linux distribution?
- 6When I print, the pages are smudged with ink. What should I do?
- 7How do I load envelopes into my machine?
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9How to identify your Operating System (OS).
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Delete print jobs from the print queue.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Can I print from or scan to Android™ Smartphone?
- 16How do I know which side up my photo paper should be in the tray?
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 19Pre-Required Procedures (Linux)
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23Is my Brother machine compatible with Windows Vista?
- 24One or more of my colors are not printing (blank). What can I do?
- 25Locate files scanned with ControlCenter3 (For Windows)
- 26The edge of glossy paper is smudged.
- 27Scan multiple pages into one file instead of each scan being saved as a separate file.
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29I'm using Macintosh. What is the PreScan option used for?
- 30"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34Where can I get FaceFilter Studio and what can I do with this application?
- 35Can third party ink be used to refill the ink cartridges?
- 36When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 37I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 38Can I use AirPrint with my Brother machine?
- 39Change the printer driver settings (Windows/macOS)
- 40Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 41Which E-mail packages are compatible with ControlCenter3?
- 42Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 43How to scan a document from a Windows application?
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 48"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 49I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 50Install PaperPort™ 12SE / 14SE onto Windows 10.