FAQs & Troubleshooting
Latest |
163 Results
- 108/11/2023How to scan a document from a Windows application?
- 227/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 327/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 401/06/2023Delete print jobs from the print queue.
- 516/05/2023I cannot print from my computer via USB.
- 627/03/2023Change the printer driver settings (Windows/macOS)
- 727/03/2023The printer status is Offline or Paused.
- 817/03/2023Open the "Scanners and Cameras" and Properties.
- 915/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1014/02/2023Scan and save a document in PDF format (Scan to File)
- 1114/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1214/02/2023Scan a document in Windows 8 and Windows 10.
- 1319/12/2022Can third party ink be used to refill the ink cartridges?
- 1413/12/2022How to identify your Operating System (OS).
- 1531/10/2022Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 1626/09/2022I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 1720/09/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 1812/09/2022Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 1908/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 2003/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 2126/07/2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 2220/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 2309/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2420/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2501/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 2601/04/2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2717/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 2810/11/2021Open the Control Panel (For Windows)
- 2930/09/2021Uninstall the drivers (Windows)
- 3019/01/2021ControlCenter3 displays a blank screen at startup (Windows)
- 3129/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 3216/07/2020Cannot print after a Windows 10 update (June 2020)
- 3316/04/2020I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 3414/06/2019Windows 10 Support Information
- 3520/12/2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 3617/10/2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3716/08/2018Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3805/07/2018Windows 7 Support Information
- 3916/11/2016My machine does regular cleaning cycles in the night. How can I correct this?
- 4001/04/2016I'm using Macintosh. What is the PreScan option used for?
- 4125/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 4225/03/2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 4325/03/2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 4425/03/2016Can I print from or scan to Android™ Smartphone?
- 4525/03/2016Can I print from and scan to iPhone, iPod touch and iPad?
- 4624/03/2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4724/03/2016I cannot scan via USB. (Mac OS X)
- 4824/03/2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 4924/03/2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 5024/03/2016Scan a document in Mac OS X 10.7.