FAQs & Troubleshooting
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348 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3How can I print, fax, copy and scan using A3/Ledger size paper?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8Load paper in the paper tray
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12When I print, the pages are smudged with ink. What should I do?
- 13Can I print from or scan to Android™ Smartphone?
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15How do I know which side up my photo paper should be in the tray?
- 16Open the "Scanners and Cameras" and Properties.
- 17Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 18Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Pre-Required Procedures (Linux)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 26I still receive the error message "Paper Jam" after I removed the jammed paper.
- 27The printer status is Offline or Paused.
- 28Where can I get FaceFilter Studio and what can I do with this application?
- 29How do I load envelopes into my machine?
- 30How do I load paper in paper tray#2?
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Scan from the Brother iPrint&Scan application using Windows Phone.
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34What driver package format is supported by my Linux distribution?
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37One or more of my colors are not printing (blank). What can I do?
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 40I cannot remove red-eye.
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42Print a web page from iPrint&Scan when using an Android™ mobile device.
- 43Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 44Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 45Scan and save a document in PDF format (Scan to File)
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47Can I use voice mail on the same line as my Brother machine?
- 48When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 49Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 50Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?