FAQs & Troubleshooting
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244 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Delete print jobs from the print queue.
- 4One or more of my colors are not printing (blank). What can I do?
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7The printer status is Offline or Paused.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9What driver package format is supported by my Linux distribution?
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11How do I clear Machine Error 46?
- 12When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 13When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 16Can I print from or scan to Android™ Smartphone?
- 17I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 18When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21How do I load 10 x 15 Glossy paper into my machine?
- 22When I print, the pages are smudged with ink. What should I do?
- 23How to identify your Operating System (OS).
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 28How do I replace the Ink Cartridge?
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30Locate files scanned with ControlCenter2 (For Macintosh)
- 31How do I know which side up my photo paper should be in the tray?
- 32I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 34How do I load paper?
- 35I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37How do I clear the message "PAPER JAM" from the display?
- 38Can I use voice mail on the same line as my Brother machine?
- 39The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 40The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 41I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 42I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 43The LCD displays an error code (number). What does it mean?
- 44Which E-mail packages are compatible with ControlCenter3?
- 45I'm using Macintosh. What is the PreScan option used for?
- 46Change the printer driver settings (Windows/macOS)
- 47In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 49When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 50"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
