FAQs & Troubleshooting
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69 Results
- 1Document Jam
- 2Multifeed
- 3Configuring frequently-used scan settings on your computer.
- 4Replace Roller
- 5Duplex (two-sided) scan
- 6Replace Pad
- 7Can I scan to an Android™ Smartphone?
- 8Changing scan settings in ControlCenter.
- 9Replace Parts
- 10"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 11Cover is Open
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16How to identify your Operating System (OS).
- 17Paper suitable for scanning
- 18Unusable Device
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 21I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 22Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 23A horizontal line appears at the top of the scanned image.
- 24Open the "Scanners and Cameras" and Properties.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29Open the Control Panel (For Windows)
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 32Scan a document in Windows 8 and Windows 10.
- 33How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 34How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 35What driver package format is supported by my Linux distribution?
- 36Command List of brscan. (Linux)
- 37I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 38Scan Unable
- 39Out of Memory
- 40Clean the scanner
- 41"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 42Important points for specifying the scan area (Linux)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 45Clean the Separation Pad
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 48I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Scan using XSane or GIMP (Linux)