FAQs & Troubleshooting
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243 Results
- 51I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 52When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 53When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 54Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 55When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 56What kind of Media Adapter can I use?
- 57Where can I find my Brother machine's serial number?
- 58What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 59When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 60When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 61How to scan a document from a Windows application?
- 62How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 63I cannot make borderless prints.
- 64When I scan a document using ControlCenter, the scanned file size is too big.
- 65"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 66In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 67Improve poor print quality.
- 68What is the "Station ID" and how do I set it?
- 69I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 70I'm using Windows and the print speed is too slow. What can I do?
- 71I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 72Cannot print after a Windows 10 update (June 2020)
- 73The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 74Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 75ControlCenter3 displays a blank screen at startup (Windows)
- 76Windows 10 Support Information
- 77Delete print jobs from the print queue.
- 78The edge of glossy paper is smudged.
- 79Configure a cover page for PC-FAX.
- 80How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 81How many times will my Brother machine automatically redial a busy number?
- 82The printer status is Offline or Paused.
- 83My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 84Is my Brother machine compatible with third party print servers?
- 85How do I clear Machine Error 46?
- 86Verify if the Brother machine has a dial tone
- 87I cannot scan via USB. (Mac OS X)
- 88I cannot pull the paper tray out of my machine. What can I do?
- 89When printing from my Apple Mac OS X, the print is coming out mirrored.
- 90Which E-mail packages are compatible with ControlCenter3?
- 91Can third party ink be used to refill the ink cartridges?
- 92Why is it necessary for my machine to go through regular cleaning cycles?
- 93When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 94When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 95When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 96Where is the USB port on the machine?
- 97After I installed Sun JavaVM, some applications will not work correctly.
- 98I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 99When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 100I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.