FAQs & Troubleshooting
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208 Results
- 51My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 52I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 53I cannot save a file downloaded from the Brother support website (For Windows)
- 54I still receive the error message "Paper Jam" after I removed the jammed paper.
- 55How to identify your Operating System (OS).
- 56The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 57My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 58Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 59When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 60Is my Brother machine compatible with Windows Vista?
- 61When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 62Where is the USB port on the machine?
- 63Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 64How to scan a document from a Windows application?
- 65Open the Status Monitor
- 66Install the built-in drivers (For Windows 8 and Windows 10)
- 67Windows 7 Support Information
- 68When I make a copy the image or text is cut off. What can I do?
- 69Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 70When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 71Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 72I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 73I cannot install Brother drivers on Debian 10 or later (Linux)
- 74My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 75I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 76Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 77Uninstall printer drivers (Linux)
- 78Pre-Required Procedures (Linux)
- 79Can I use AirPrint with my Brother machine?
- 80When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 81I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 82When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 83Where can I get FaceFilter Studio and what can I do with this application?
- 84Which E-mail packages are compatible with ControlCenter3?
- 85Improve poor print quality.
- 86Configure and use the Scan Key Tool (Linux)
- 87"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 88Important points for specifying the scan area (Linux)
- 89Uninstall Scan-key-tool. (Linux)
- 90How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 91To install the printer driver easily using a tool. (Linux)
- 92Open the Control Panel (For Windows)
- 93"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 94When I print photos, the color quality is not good.
- 95Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 96Glossy Paper does not feed correctly. What can I do?
- 97When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 98Configure the Scan to Email Feature (Linux)
- 99Cannot print after a Windows 10 update (June 2020)
- 100I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)