FAQs & Troubleshooting
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335 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3How do I replace the waste toner box?
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6Locate files scanned with ControlCenter3 (For Windows)
- 7The printer status is Offline or Paused.
- 8The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 9Nothing is printed on the page or some colors are missing.
- 10Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 12Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 13The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 14What is the recommended paper?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17How do I turn off/on the Toner Save Mode?
- 18Cannot print after a Windows 10 update (June 2020)
- 19I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 20How to identify your Operating System (OS).
- 21When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 22I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 23Why doesn't the machine answer when receiving a call?
- 24Can I print from DOS applications?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Pre-Required Procedures (Linux)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33Scan and save a document in PDF format (Scan to File)
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35Can I use voice mail on the same line as my Brother machine?
- 36How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 37Printouts have toner scatter or toner stain.
- 38Replace the drum unit.
- 39How do I install the Optional Tray Unit?
- 40Replace the toner cartridge
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43How do I clean the scanner to improve the copy or fax quality?
- 44How do I clean the corona wires?
- 45Paper size settings are unavailable when I print from OpenOffice (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50Can I use AirPrint with my Brother machine?