FAQs & Troubleshooting
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302 Results
- 1I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5How do I reset the printer settings to the default settings?
- 6Can I print from or scan to Android™ Smartphone?
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8Printouts have toner specks.
- 9Can I transfer faxes in the MFC's memory to the PC?
- 10How do I clear error Stacker Full?
- 11The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 14I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 15My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 16Can I print from DOS applications?
- 17I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 18How do I install the Optional Lower Tray Unit?
- 19How can I activate/deactivate the Toner Save Mode?
- 20White spots appear.
- 21Toner smears when rubbed.
- 22Configure and use PC-FAX (CUPS) (Linux)
- 23To install the printer driver easily using a tool. (Linux)
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 26I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 27When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 28Why do paper jams occur when feeding envelopes?
- 29Change the user interface of ControlCenter3
- 30When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 31After I installed Sun JavaVM, some applications will not work correctly.
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33Printouts have wrinkles or creases.
- 34Why doesn't the machine answer when receiving a call?
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36"Paper Jam B" error appears on the LCD. What should I do?
- 37What can happen if the wrong paper is used in your machine.
- 38How do I lock the control panel settings?
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Configure the Scan to Email Feature (Linux)
- 41Configure and use the Scan Key Tool (Linux)
- 42What driver package format is supported by my Linux distribution?
- 43The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 44Large characters are printed incorrectly. (Linux)
- 45Pre-Required Procedures (Linux)
- 46How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 47When I scan a document using ControlCenter, the scanned file size is too big.
- 48The printer status is Offline or Paused.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Why doesn't my Brother machine have a dial tone?