FAQs & Troubleshooting
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303 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2The printer status is Offline or Paused.
- 3Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 4Scan and save a document in PDF format (Scan to File)
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 7I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 8What is a "Generic PCL Driver"?
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 15Cannot print after a Windows 10 update (June 2020)
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 18Which E-mail packages are compatible with ControlCenter3?
- 19How do I clear the message "Paper Jam Back" from the LCD display?
- 20How do I improve the copy or fax quality?
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Install the built-in drivers (For Windows 8 and Windows 10)
- 27Use the Universal Printer Driver for PCL
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 31Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Verify if the Brother machine has a dial tone
- 35When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 36Scan multiple pages into one file instead of each scan being saved as a separate file.
- 37I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 38Scan a document from the Windows Vista Photo Gallery
- 39Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 40Clean the drum unit
- 41How many copies can I make when I sort multiple copies using the ADF?
- 42When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 43When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 44The keys on the control panel do not respond.
- 45How do I clear the message "Paper Jam Inside" from the LCD display?
- 46Can I print from DOS applications?
- 47How do I install the Optional Tray Unit?
- 48How do I print an envelope from my computer?
- 49I'm using Macintosh®. What are the settings in the Scanner window used for?
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)