FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Can I print from or scan to Android™ Smartphone?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 10I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 11Cannot print after a Windows 10 update (June 2020)
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Does NC-2200w work with Windows Vista?
- 14I'm using Macintosh®. What are the settings in the Scanner window used for?
- 15Pre-Required Procedures (Linux)
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 19How do I factory reset the print server?
- 20Delete print jobs from the print queue.
- 21The printer status is Offline or Paused.
- 22I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 23I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 24Change the printer driver settings (Windows/macOS)
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Can I print from DOS applications?
- 27I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 28I'm using Macintosh. What is the PreScan option used for?
- 29Print the Network Configuration page
- 30What driver package format is supported by my Linux distribution?
- 31The paper is skewed when it's printed.
- 32I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34How to identify your Operating System (OS).
- 35Functions supported in the Windows 7 built-in drivers
- 36I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 37When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 38Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 39The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47What is a "Generic PCL Driver"?
- 48What kind of memory can I use?
- 49How do I improve the copy or fax quality?
- 50What does "NG" or "ERROR" on the Transmission Verification Report mean?