FAQs & Troubleshooting
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305 Results
- 1Set up your Brother machine on a wireless network.
- 2How to identify your Operating System (OS).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5How do I make my faxed documents lighter or darker? (Fax Contrast)
- 6Can I use voice mail on the same line as my Brother machine?
- 7How do I factory reset the print server?
- 8Cancel a fax job waiting in my Brother machine's memory.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 14What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 15Replace the drum unit.
- 16Replace the toner cartridge
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 19I cannot send a fax using PC-FAX (Windows 10)
- 20When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Delete print jobs from the print queue.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 28Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 29The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 30The printer status is Offline or Paused.
- 31Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 32Scan and save a document in PDF format (Scan to File)
- 33I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 36Store numbers on my Brother machine for easy dialing.
- 37How do I clean white or black spots on printed documents?
- 38How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 39Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 40Wireless setup is requesting a WPS PIN to complete the setup
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 43I cannot print using my Brother machine on a wireless network (Windows)
- 44When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Print a web page from iPrint&Scan when using an Android™ mobile device.
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 49Discover the MAC address of the Brother network card
- 50The paper is skewed when it's printed.