FAQs & Troubleshooting
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311 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Pre-Required Procedures (Linux)
- 3When I print, the pages are smudged with ink. What should I do?
- 4Scan and save a document in PDF format (Scan to File)
- 5Which E-mail packages are compatible with ControlCenter3?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 9Discover the MAC address of the Brother network card
- 10When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 11I cannot scan when using SELinux (Security-Enhanced Linux)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13How do I load paper?
- 14Can I print using only the black ink cartridge when the Color cartridges have run out?
- 15How do I set a password on my Brother network card?
- 16What driver package format is supported by my Linux distribution?
- 17Can I use voice mail on the same line as my Brother machine?
- 18One or more of my colors are not printing (blank). What can I do?
- 19The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 22I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 23Can I confirm that the FAX was sent correctly?
- 24How do I factory reset the print server?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26Uninstall the scanner driver. (Linux)
- 27Set up your Brother machine on a wireless network.
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29Scan a document from the Windows Vista Photo Gallery
- 30I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 31I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 32I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 33Cannot print after a Windows 10 update (June 2020)
- 34Configure scan settings without administrator privileges (Linux)
- 35I cannot print using my Brother machine on a wireless network (Windows)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37How to identify your Operating System (OS).
- 38Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 39Change the printer driver settings (Windows/macOS)
- 40How many times will my Brother machine automatically redial a number?
- 41How do I know which side up my photo paper should be in the tray?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43Can I set my Brother machine to forward the faxes I receive to another location?
- 44I updated the Web BRAdmin and cannot enable the logging function.
- 45I cannot feed the paper from the Photo Paper Tray.
- 46I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 47What is Distinctive Ring and how do I program it?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49How do I know the current network configuration?
- 50I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)