FAQs & Troubleshooting
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190 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3How to identify your Operating System (OS).
- 4Cannot print after a Windows 10 update (June 2020)
- 5The machine does not print anything.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 8When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 9I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12Pre-Required Procedures (Linux)
- 13Change the printer driver settings (Windows/macOS)
- 14The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 15Install the built-in drivers (For Windows 8 and Windows 10)
- 16The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 17Can I print from or scan to Android™ Smartphone?
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19Functions supported in the Windows 7 built-in drivers
- 20The paper is skewed when it's printed.
- 21I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 22I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 23When trying to print from Mac OS® X the print queue is stopped.
- 24I'm using Macintosh®. What are the settings in the Scanner window used for?
- 25How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 26Uninstall Scan-key-tool. (Linux)
- 27All print jobs are aborted and nothing is printed. (Linux)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29What is the Network Shared printing?
- 30I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 31Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Verify if the Brother machine has a dial tone
- 33I cannot print with Windows Vista 64bit.
- 34I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 35When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 36In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 37Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 38How can I clear the "PAPER JAM" error message?
- 39How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 40How do I clean the Scanner to improve the copy or fax quality?
- 41I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 42I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44Configure and use the Scan Key Tool (Linux)
- 45Scan using XSane or GIMP (Linux)
- 46I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 50Command List of brscan. (Linux)