FAQs & Troubleshooting
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148 Results
- 1The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 2NO PAPER T1
- 3The printer prints unexpectedly or it prints garbage data.
- 4What do the LED indications mean?
- 5Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 6Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 7How to identify your Operating System (OS).
- 8How do I print a Test page?
- 9JAM DUPLEX
- 10REPLACE DRUM
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12"Offline" appears on the Status Monitor.
- 13MANUAL FEED
- 14Curl or wavy
- 15Open the Control Panel (For Windows)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17DUPLEX DISABLED
- 18The printer status is Offline or Paused.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 20FRONT COVER OPEN or FUSER COVER OPEN
- 21PRINT OVERRUN
- 22JAM INSIDE
- 23JAM TRAY 1
- 24Wrinkles or creases
- 25REPLACE TONER
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29I cannot print from my computer via USB.
- 30NO TONER
- 31When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 32DRUM ERROR
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34Print on labels and envelopes from the manual feed slot.
- 35To install the printer driver easily using a tool. (Linux)
- 36Clean the paper pick-up roller.
- 37Clean the Drum Unit.
- 38JAM REAR
- 39Ghost
- 40I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Uninstall printer drivers (Linux)
- 45Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 46Windows 10 Support Information
- 47Open the Status Monitor
- 48Delete print jobs from the print queue.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50What is the difference between the toner cartridge and the drum unit?