FAQs & Troubleshooting
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153 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3Install the built-in drivers (For Windows 8 and Windows 10)
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The printer status is Offline or Paused.
- 6Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 7Printouts have a curl or wave.
- 8How do I factory reset the print server?
- 9How to identify your Operating System (OS).
- 10Functions supported in the Windows 7 built-in drivers
- 11What kind of envelopes should I avoid?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13How do I print on transparencies?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15The machine does not print anything.
- 16What do the LED indications mean?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 18Delete print jobs from the print queue.
- 19Can I print from or scan to Android™ Smartphone?
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22What kind of USB cable should I use?
- 23The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Can I print from DOS applications?
- 26When trying to print from Mac OS® X the print queue is stopped.
- 27I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 28How do I clean the corona wire of the drum unit?
- 29What driver package format is supported by my Linux distribution?
- 30What is the Network Shared printing?
- 31Why are the alarm and data lights on?
- 32How do I monitor the status of the printer?
- 33I cannot print from Mac OS X.
- 34Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 35Printouts have wrinkles or creases.
- 36What can happen if the wrong paper is used in your machine.
- 37What is the BRAdmin Professional software used for?
- 38The image is ghosted.
- 39Replace the drum unit.
- 40How do I print on envelopes?
- 41How do I clear paper jams?
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Change the printer driver settings (Windows/macOS)
- 47The paper is skewed when it's printed.
- 48What kind of labels and transparencies can I use?
- 49What kind of paper should I avoid?
- 50Can my printer send me an e-mail if there is a problem?