FAQs & Troubleshooting
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215 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What kind of memory can I use?
- 5I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 6I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 7How do I clear the message "Document Jam" from the display?
- 8I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12Cannot print after a Windows 10 update (June 2020)
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14Pre-Required Procedures (Linux)
- 15Delete print jobs from the print queue.
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17How to identify your Operating System (OS).
- 18The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 19I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 23Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 24I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 25I'm using Macintosh®. What are the settings in the Scanner window used for?
- 26The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 27Large characters are printed incorrectly. (Linux)
- 28When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 29Command List of brscan. (Linux)
- 30Important points for specifying the scan area (Linux)
- 31How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 32How do I clear the message "No Paper" from the display?
- 33I cannot install the driver when using the Driver Install Tool. (Linux)
- 34Print command (LPR) (Linux)
- 35When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 36I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 37Firewall port requirements of the Scan Key Tool (Linux)
- 38Protect your Brother machine against unauthorised access over the network
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Change the printer driver settings (Windows/macOS)
- 41The printer status is Offline or Paused.
- 42I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 43How many copies can I make when I sort multiple copies using the ADF?
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 46When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 48I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 49I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 50When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?