FAQs & Troubleshooting
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170 Results
- 1How to identify your Operating System (OS).
- 2Can I print from or scan to Android™ Smartphone?
- 3Replace the drum unit.
- 4How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 5The printer status is Offline or Paused.
- 6Replace the toner cartridge
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13Command List of brscan. (Linux)
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Windows 7 Support Information
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 18The driver installation finished successfully but I cannot print. (Linux)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20How do I clean the drum unit?
- 21The keys on the control panel do not respond.
- 22How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 26Can I use AirPrint with my Brother machine?
- 27Locate files scanned with ControlCenter2 (For Macintosh)
- 28Change the printer driver settings (Windows/macOS)
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30The paper is skewed when it's printed.
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33How do I clean white or black spots on printed documents?
- 34How do I clear paper jams at the back of the machine?
- 35How do I clear paper jams inside the machine?
- 36How do I clean the corona wire?
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38When printing with monochrome laser printer, the print position shifts. (Linux)
- 39The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41I cannot print from my computer via USB.
- 42Duplex Copy (1-sided to 2-sided)
- 43I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 44Scan a document in Mac OS X 10.7.
- 45Scan a document in Windows 8 and Windows 10.
- 46When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 47Uninstall the drivers (Windows)
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49Paper size settings are unavailable when I print from OpenOffice (Linux)
- 50I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)