FAQs & Troubleshooting
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311 Results
- 1How do I load paper?
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3Can I use voice mail on the same line as my Brother machine?
- 4How do I know which side up my photo paper should be in the tray?
- 5Pre-Required Procedures (Linux)
- 6Scan and save a document in PDF format (Scan to File)
- 7One or more of my colors are not printing (blank). What can I do?
- 8How to identify your Operating System (OS).
- 9I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 10When I print, the pages are smudged with ink. What should I do?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13I cannot feed the paper from the Photo Paper Tray.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16Install the built-in drivers (For Windows 8 and Windows 10)
- 17Can I print from or scan to Android™ Smartphone?
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 21How do I clear the message "PAPER JAM" from the display?
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 23I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26What driver package format is supported by my Linux distribution?
- 27Set up your Brother machine on a wireless network.
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Discover the MAC address of the Brother network card
- 30The edge of glossy paper is smudged.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The printer status is Offline or Paused.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35How do I clear Machine Error 46?
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 40I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 41I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 42I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 43My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 44Can I still receive faxes or calls when the machine is switched off?
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46I want to print using CUPS while keeping SELinux enabled. (Linux)
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.