FAQs & Troubleshooting
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311 Results
- 51Open the Control Panel (For Windows)
- 52The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 53The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 54Locate files scanned with ControlCenter3 (For Windows)
- 55Configure a cover page for PC-FAX.
- 56The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 57Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 58When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 59I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 60How do I set a password on my Brother network card?
- 61I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 62When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 63When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 64Set the date and time
- 65Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 66I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 67When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 68When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 69When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 70How do I factory reset the print server?
- 71How do I print envelopes?
- 72Why can't I print when an ink cartridge is empty?
- 73How do I know the current network configuration?
- 74I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 75I installed scan-key-tool, but it does not work. (Linux)
- 76Print command (cupswrapper) (Linux)
- 77I am unable to print from a client PC to a printer on a print server. (Linux)
- 78I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 79The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 80Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 81Why doesn't my Brother machine have a dial tone?
- 82I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 83I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 84My machine is connected locally by USB. How can I install the Windows XP "Add Printer Wizard driver" for Windows Server™ 2003?
- 85Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 86When a large capacity xD-Picture Card™ is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media (memory) card is removed. Why?
- 87I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 88"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 89When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 90Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 91Improve poor print quality.
- 92Why are the faxes I send always received with a black vertical line down the page?
- 93I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 94I cannot install the driver when using the Driver Install Tool. (Linux)
- 95Cannot print after a Windows 10 update (June 2020)
- 96Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 97Wireless setup is requesting a WPS PIN to complete the setup
- 98When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 99When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 100Delete a network scanner entry. (Linux)