FAQs & Troubleshooting
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322 Results
- 1Out of Memory
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Print on plain paper or bond paper from the Manual feed slot
- 5Can I print from or scan to Android™ Smartphone?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Printouts are curled or wavy.
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 14What is Brother iPrint&Scan?
- 15The toner does not fix to paper well. (Poor fixing)
- 16I'm using Macintosh. What is the PreScan option used for?
- 17Turn the Toner Save Mode on or off.
- 18I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 19Drum Error (Drum!)
- 20How do I know which Receive Mode to select?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Adjust color settings by using the custom setting in the printer driver
- 23Scan and save a document in PDF format (Scan to File)
- 24I'm having a problem with the print quality. How can I solve it?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26Delete print jobs from the print queue.
- 27Change the printer driver settings (Windows/macOS)
- 28No Belt Unit
- 29WT Box End Soon
- 30My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32Printouts have wrinkles.
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34What driver package format is supported by my Linux distribution?
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36Can I use AirPrint with my Brother machine?
- 37I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 38I keep getting the error message "Authenticate Err (Authentication error)".
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40Belt End Soon
- 41The printer status is Offline or Paused.
- 42No Waste Toner
- 43I am asked to enter a password when starting the Remote Setup application. What is the password?
- 44No Paper
- 45Toner Low
- 46Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 47I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 48When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 49When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 50Jam Inside